The Template Library is empty

Choose a campaign type; clear restrictive industry, occasion, goal, or text filters. Confirm template definitions are installed.

The preview is blank

Refresh the Builder, check browser developer tools for CSS/JavaScript errors, and confirm the selected theme stylesheet exists.

The top of a tall preview is cut off

Scroll inside the preview pane, switch device modes, and confirm the current preview alignment CSS is installed.

A background photograph is missing

Activate the correct graphics pack; verify the theme slug and image path; uncheck the campaign’s disable-photo option.

The CSS patterns disappear when the photograph is disabled

Check that inline photo overrides are removed without applying background-image:none to the underlying theme.

The photograph dominates the message

Choose a more legible theme or photography crop and confirm the configured readability overlay is present.

Font-size changes do not appear

Confirm you adjusted the correct field, refresh the preview, and check nested text selectors for elements such as Offer Value.

Text overlaps a border or button

Reduce the font size, shorten the copy, switch device mode, or select a layout with more space.

A checkbox or slider does not persist

Save, reload the campaign, and confirm the validator accepts the corresponding nested override.

The popup does not display

Check campaign status, display conditions, browser script errors, and whether another plugin is suppressing overlays.

An inline campaign does not render

Copy the exact campaign shortcode, confirm the campaign exists, and verify required plugins are active.

Analytics numbers seem wrong

Check the campaign selector and date context, test tracking on the frontend, and inspect form-submission integration.

Graphics Pack installation failed

Use the complete installable ZIP rather than a delta update and confirm required Core plugin is active.