Introduction

At Ray SEO Company, we strive to provide exceptional web design and search engine optimization (SEO) services to our clients. We understand that circumstances may arise where you need to cancel our services or request a refund. This policy outlines the terms and conditions regarding cancellations and refunds. By using our services, you agree to adhere to this policy.

Cancellation Policy

1. Service Agreement Cancellation:

   • You may cancel your service agreement with Ray SEO Company as per the terms mentioned in the agreement by providing written notice to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. 
   • Upon receiving your cancellation request, we will confirm the cancellation and outline any further actions required.

2. Notice Period:

   • We require a minimum notice period of 30 days for the cancellation of any ongoing services. This allows us to complete any active projects and transition your account smoothly.

3. Ongoing Projects:

   • For ongoing projects, we will assess the work completed up to the date of cancellation. You will be billed for the services rendered up to that point, and any remaining balance will be invoiced accordingly.

4. Prepaid Services:

   • If you have prepaid for services, the cancellation will be subject to the refund policy outlined below.

Refund Policy

1. Eligibility for Refunds:

   • Refunds are considered on a case-by-case basis and are subject to the following conditions:
     • Services not rendered: If we are unable to provide the agreed services due to our fault, you are eligible for a full refund.
     • Unsatisfactory services: If you are not satisfied with the services provided, please contact us within 7 days of service completion to request a review. We will work with you to address any concerns and determine if a refund is warranted.

2. Non-Refundable Services:

   • Certain services are non-refundable, including:
     • Customized web design work that has been completed and delivered.
     • SEO services where work has already commenced and results have been produced.
     • Third-party services and tools purchased on your behalf.

3. Refund Process:

   • To request a refund, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your service details and reason for the refund request.
   • Our team will review your request and respond within 14 business days.
   • Approved refunds will be processed within 30 business days and credited to the original payment method used.

4. Partial Refunds:

   • In cases where partial services have been rendered or if the work delivered is partially unsatisfactory, we may issue a partial refund based on the proportion of work completed.

Additional Information

1. Chargebacks:

   • We consider chargebacks as a last resort for resolving disputes. If you have concerns about our services, we encourage you to contact us directly to resolve the issue. Unwarranted chargebacks may result in the suspension of services and legal action.

2. Modifications to This Policy:

   • Ray SEO Company reserves the right to modify this cancellation and refund policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at:

Ray SEO Company
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Phone: +1 914 429 4583
Address: 1321 Otis Street N.E., Washington, DC 20017, USA

Conclusion

At Ray SEO Company, we are committed to ensuring your satisfaction with our web design and SEO services. We aim to provide clear and fair policies to address cancellations and refunds. Thank you for choosing us as your partner in achieving your online goals.