Ray's Contact Form - WordPress Form Builder
Troubleshooting
-
Fields not appearing in the builder
Possible Causes:
Builder not fully loaded
JavaScript conflict
Browser cache issues
Solution:
Refresh the page
Clear browser cache
Disable other plugins temporarily to check for conflicts -
Builder loading indefinitely
Possible Causes:
JavaScript error
Missing assets
Plugin conflict
Solution:
Open browser console (F12) and check for errors
Disable other plugins and test
Switch to a default theme temporarily -
Theme not applying
Possible Causes:
Theme CSS not loaded
Cache issues
Solution:
Clear site cache and browser cache -
Required fields not validating
Possible Causes:
Validation script not loaded
Custom JS conflict
Solution:
Ensure frontend scripts are loaded
Check console for JS errors
Disable conflicting scripts -
Shortcode displays as text
Possible Causes:
Shortcode not processed
Page builder issue
Solution:
Use a shortcode block/widget
Ensure plugin is active
-
Changes not saving
Possible Causes:
AJAX request blocked
Nonce expired
Server security rules (mod_security)
Solution:
Refresh the page and try again
Ensure you are logged in with proper permissions
Check browser console for errors
Contact hosting provider if requests are blocked -
Columns not responsive on mobile
Possible Causes:
Fixed widths in custom styles
Missing responsive rules
Solution:
Avoid fixed pixel widths
Use percentage or flexible layouts
Test using mobile preview -
Conditional logic not working
Possible Causes:
Incorrect field references
Logic conditions not matching
Solution:
Double-check field IDs and conditions
Ensure values match exactly (case-sensitive)
Test logic step-by-step -
Form not showing on page
Possible Causes:
Incorrect shortcode
Form not published
Solution:
Verify shortcode syntax
Ensure form is active
Check page builder compatibility -
CSV export not working
Possible Causes:
Server restrictions
Large dataset timeout
Solution:
Try exporting smaller batches
Check server memory limits
Ray's Contact Form Editions
Editions for every business
of every size
Free Edition
The Free Edition is hosted with WordPress.org. Using all basic fields you can create unlmited forms with unlimited submissions using 15 beautiful built-in themes.
Starter Edition
Designed for Small Businesses with all basic & advanced fields, unlimited forms, 115+ built-in themes, multi-column layouts and conditional logic for only 99 cents per year.
Plus, Pro & Elite Editions
Comes with everything in the Starter Edition but without the Ray SEO badge. Suitable for single site, 5 sites and unlimited sites respectively.
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